All Sales are final. Payment is processed
immediately on receipt of order, after which there are no cancellations
or refunds. The COC regrets that we cannot accept conditional
subscription orders. All seating requests are based on availability and
are not guaranteed.
All
ticket prices include GST and a $2.50 Four Seasons Centre maintenance
surcharge. All Subscription and Multi-Pack prices include a $15
per-package handling fee. Prices include 13% HST.
The Canadian Opera Company is committed to honouring its published performance schedule. All COC performances will proceed as scheduled regardless of extreme weather conditions.
Please allow for plenty of extra time when travelling to the theatre in inclement weather. The COC recommends using public transit as the Four Seasons Centre for the Performing Arts is directly accessible from the Osgoode subway station.
We regret that tickets not used due to inclement weather cannot be refunded. COC tickets may be exchanged for another performance of the same opera (subject to availability and service charges) up to and no later than one full COC Ticket Services business day before the original performance date.
Keep in mind subscribers are the COC’s best ambassadors! If you are
unable to attend, consider introducing a friend or a colleague to the
opera. If you are unable to use your tickets, return the tickets to us
at least one business day prior to the performance, and we will issue
the purchaser a charitable tax receipt for the face value of the
tickets.
In order for tax
receipts to be issued tickets must be returned to COC Ticket Services
in person at the Four Seasons Centre Box Office, by mail, or by fax
clearly showing the tickets voided and torn in half. We are unable to
issue a tax receipt on the day of a performance. All non-subscription
(including Multi-Pack) tickets are ineligible for tax receipts.
Exchanges
All
tickets are exchangeable for another performance of the same opera
(subject to availability) up to and no later than one full COC Ticket
Services business day before the original performance date.
How
Tickets may be exchanged through COC Ticket Services by phone or e-mail.
Tickets may also be exchanged in person at the Four Seasons Centre Box
Office. Voided tickets must be returned in order to obtain new tickets.
Cost
Lost tickets can be replaced free of charge by contacting COC Ticket Services.
If you forget your tickets on the day of the performance, don’t rush
home. We will be happy to replace your tickets free of charge at the
Four Seasons Centre Ticket Office, no later than one hour prior to
curtain.
Lost tickets can be replaced free of charge by contacting COC Ticket Services.
If you forget your tickets on the day of the performance, don't rush
home. We will be happy to replace your tickets free of charge at the
Four Seasons Centre Ticket Office, no later than one hour prior to
curtain.
Limited wheelchair seating is available at the Four Seasons Centre for the Performing Arts. Contact COC Ticket Services
to arrange for seating. Wheelchair seating must be arranged at the time
of ticket purchase and cannot be accommodated on the day of the
performance.
The Canadian Opera Company now offers up to 60 standing room locations, in the back rows of Ring 3 and Ring 4 in the Four Seasons Centre. Some Ring 3 locations are SURTITLE™ obstructed. Each of the locations have a hook and a leaning rail, at a height of 3' 11 1/2".
A standing room ticket is the least expensive way to see great opera, but remember to wear comfortable shoes and be prepared to stand for the entire performance (running times are available on the COC website). In consideration of other audience members, please stand as close to the railing as possible and avoid excessive movement during the performance. While there is hook available for each location, the Four Seasons Centre is not responsible for lost or stolen items.
For sightlines, suggested minimum height is 4' 9", portable sitting devices are not permitted and please don’t sit on the railings.
$12 standing room tickets go on sale at 11 a.m. on the day of a performance and are available for purchase in person only at the Four Seasons Centre Box Office, 145 Queen St. W. Standing room tickets are subject to availability and are limited to two (2) per person.
The use of cameras, video cameras or sound-recording devices of any
kind is prohibited in R. Fraser Elliott Hall. These devices must be
checked at Patron Services located on the Lower Level before entering
the auditorium. Any person using an unauthorized recording device will
be required to surrender or erase any recordings, photographic or
digital images and may be asked to leave. No refunds will be issued.
All patrons, including children, must have a ticket for the
performance. Children 15 years of age or under must be accompanied by
and seated next to an adult. There is a limit of two young people’s
tickets per adult ticket. Children should be able to sit quietly
throughout the performance. If unable to do so, children and their
accompanying adult will be asked to leave the auditorium. Babes-in-arms
will not be admitted.
Wristwatch chimes, cellular phones, pagers and all other electronic
devices are extremely disruptive and must be turned off before the
performance. If a patron has an emergency and must be contacted during
a performance, he or she should contact Patron Services for assistance
before the performance.
Patrons are reminded that R. Fraser Elliott Hall is an extremely lively
auditorium and that all audience noise is accentuated and will be
audible to other patrons. Turn off all electronic devices, avoid
talking, coughing, humming, moving loose seats, kicking the backs of
seats, rustling programs, and unwrapping candies or cough drops. In
consideration of patrons with allergies avoid wearing perfumed beauty
products and fragrances. Please remain in your seat until the
performance has completely ended and the house lights have been turned
on.
In the interest of safety and for the comfort of all patrons and
performers, latecomers are not permitted to enter the auditorium or be
seated unless there is a suitable break in the performance (usually
intermission). Patrons leaving the auditorium during the performance or
returning late after intermission will not be readmitted. Latecomers
are invited to view the performance from monitors in the lobby area
including a large screen in the Richard Bradshaw Amphitheatre on Ring
3. To ensure a full and enjoyable evening at the opera, please check
your tickets for performance start times and plan to arrive early.
Please note that if there are events in the downtown core, parking can
be difficult to find. Check for special events that may cause road
closures, especially on weekends, and give yourself extra time to
arrive at the opera house. Due to the great costs of overtime, and the
inconvenience to other patrons, performances will start promptly at the
time printed on the ticket. It is the responsibility of the ticket
holder to arrive in sufficient time to be in their assigned seat by the
advertised starting time—please plan to arrive early.
The Four Seasons Centre is a smoke-free facility.
Children of varying ages attend most Canadian Opera Company productions, but be advised that the majority of operas contain adult subject matter and themes, such as death and violence, excessive alcohol consumption, nudity and sexual situations, that some parents may consider inappropriate for children. The COC believes that each individual parent is best placed to judge whether a particular opera or staging of that opera is appropriate for, and of sustainable interest to, the maturity level of their child. Tickets are non-refundable. If you have any concerns or questions about the subject matter, specific staging or general suitability of a particular performance, please contact Ticket Services at 416-363-8231 before purchasing a Youth ticket (15 years of age and under).